Happiness of the People Top Priority for Our Leadership

  • 13 October 2014

Statements given by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, on the launch of an initiative to measure happiness of those in government services, shows the philosophy that governs the UAE’s policy on providing services to the people as per highest international standards. His Highness said that preparing annual or quarterly reports to measure the happiness and satisfaction of the public does not meet our ambitions because the world is transforming very rapidly today and people’s expectations are changing. “Government services must be monitored on a daily basis. Development of services is a daily task and such an approach will have real impact on people’s happiness,” His Highness said.

The statement conveys several significant meanings. First, the UAE, under the leadership of President His Highness Sheikh Khalifa bin Zayed Al Nahyan (may God protect him), considers human resource as the highest priority for all development plans and maintaining standard of services is the basic objective of local and federal institutions. Second, the leadership is keen to interact with people on a daily basis to understand their needs and to address any loophole in a timely manner without waiting for reports. Third, the UAE is keen to invest in technological advancement to help human resource. This reflects in the strategic shift toward smart government, which is meant to use technology in increasing effectiveness of government performance and its contribution to community happiness. Fourth, providing government services to the people is a huge responsibility since it relates to nationals, which are regarded as the most valuable resource.

In light of the above, it seems natural that the UAE has occupied the top position among Arab countries and is ranked 14th worldwide in the second survey conducted by the United Nations in 2013. It was ranked first among Arab countries and 17th globally in the first survey in 2012. Also, according to the ASDA’A Burson-Marsteller Arab Youth Survey 2014 – conducted by international polling firm PSB and released few months ago – it is not surprising that the UAE has been named as the country in which most Arab youth would like to live as well as the country they would most like their own nations to emulate. Also, it seems natural that the UAE has jumped seven ranks in the latest Global Competitiveness Report 2014-15 issued by the World Economic Forum.