Emarat Al Youm: The UAE Shares its Expertise in Government Modernization with Partner Countries

The UAE has succeeded in changing the perception of government work, linking it to efficiency, effectiveness, continuous development, rapid responses to change and high performance standards. This follows a long period during which it was perceived as bureaucratic, slow and outdated. His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai (may God protect him), set out the UAE’s vision for government work, stating: “We want the UAE government to be the best in the world. We want every ministry and government body to be the best in the world in the next phase of government excellence. This is the standard and benchmark for the performance of government entities in the country.”

Following many years of hard work and consistent efforts, the UAE has become a global model for enhancing government performance, and for strengthening the quality of services provided by government institutions. An environment of development and innovation has been nurtured, which has given Emiratis vital experience, amid qualification and training opportunities in government work. As a result, a significant number of citizens, who took part in this extensive process of development, have gained considerable and in-depth knowledge.

In its ongoing endeavor to support development in brotherly countries, the UAE has partnered with several states in initiatives focused on modernizing government, including in Egypt (April 2018), Jordan (June 2018), Portugal (February 2018) and Uzbekistan (April 2019). The aim was to share Emirati experiences, in order to assist in efforts to improve government processes. Various activities, such as lectures and workshops took place, while ideas successfully implemented by the UAE have been adopted by these countries.

Within these partnerships, the UAE government recently organized remote-training programs for employees in Egypt, Jordan and Uzbekistan, which focused on the provision of innovative services. They also tackled the challenges faced when providing services amid COVID-19 restrictions. Trainers from the UAE Federal Authority for Government Human Resources reviewed successful UAE experiences in working remotely, and then shared them with colleagues from various Egyptian government institutions. The event for staff in Jordan focused on ‘innovation in government work’, with the participation of Emirati personnel specialized in innovation, from the Sheikh Zayed Housing Programme, Ministry of Education, Ministry of Health and Prevention, Ministry of Interior, and Mohammed bin Rashid Center for Government Innovation. Joint activities with Uzbekistan included two virtual interactive workshops; the first focused on the ‘smart design of services,’ drawing on the UAE’s experience, while the second centered on ‘post COVID-19 economics and public policy’. The event was run by an academic from the Mohammed bin Rashid School of Government.

To gain a better sense of the training efforts undertaken by Emirati personnel, we can look at the number of employees trained in Egypt by October 2019. Approximately 3,700 employees received 45,000 hours of training on government excellence, including a series of technical training workshops. A further 2,400 employees received 35,000 hours of training on enhancing government work in various fields, through workshops, training programs and field visits. As for Uzbekistan, the number of beneficiaries until mid-April 2020, just one year after the UAE-Uzbekistan partnership began, was over 1,500 employees, with more than 29,000 hours of training provided by fifty specialists.

These figures illustrate the significant capabilities of Emiratis in implementing training programs that are both extensive and influential, in an area witnessing great demand in many countries of the world. The diverse entities participating in the training also reflects the broad base of highly skilled Emirati personnel in various areas and levels of government work. These efforts demonstrate the UAE’s  investment in the ‘surplus knowledge’ it has accumulated, consolidating its soft power through highly qualified personnel with a wealth of experience.